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FARGO, N.D., March 21, 2018 (GLOBE NEWSWIRE) -- The Noridian Healthcare Solutions, LLC (NHS) Provider Contact Center has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“Noridian’s Provider Contact Center is always working towards making the customer experience better and more efficient for those providers we serve,” said Noridian Senior Vice President of Operations Troy Aswege. “Being certified on our first attempt demonstrates our employees’ commitment to operational excellence.”
BenchmarkPortal awards the Center of Excellence designation to customer service contact centers that rank in the top ten percent of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“This certification attests to the fact that Noridian’s contact center leaders have successfully balanced efficiency and effectiveness in their operations. By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector,” stated Bruce Belfiore, CEO of BenchmarkPortal.
About Noridian Healthcare Solutions
Noridian Healthcare Solutions, LLC (NHS), a wholly-owned subsidiary of Noridian Mutual Insurance Company, delivers innovative business solutions for government agencies to reduce cost and enhance value in the health care industry. NHS has served as a government claims contractor for Medicare since the federal program's inception in 1966. The company provides business processing services nationwide and employs more than 1,500 staff members throughout the U.S. For more information, visit www.noridiansolutions.com.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance. www.BenchmarkPortal.com/contact-center-certification/
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
Noridian Healthcare Solutions
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/c46d28c9-bfb6-47a3-8ed2-eec19492c638